Frequently Asked Questions
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Is it possible to get results with the neighbor's dog even though I don't have neighbor's consent?
We don’t do consultations through third parties. We will only do consultations directly with the guardian of the animal.
How do I book an Animal Communication Session with Nancy?
At this time, Nancy is not available for animal communication consultations due to her teaching, travel, and writing schedule. She has limited availability for private Professional Mentoring Sessions for interspecies communication students, practitioners, and related professionals.
Please see the Professional Animal Communication Practitioner Page for animal communicators who have been trained by Nancy and are available for animal communication consultations, or contact us for additional practitioner referrals.
What should I expect and how do I prepare for an Animal Communication Session?
All of this information may be found here: Consultation Information for Clients
What is your confidentiality, scope of practice and ethics policy?
Privacy: Your session and information is completely confidential. Nancy and her Certified Practitioners are bound by the same confidentiality ethics as any medical, health, or spiritual professional. We will never share your personal information with anyone.
Scope of Practice: Nancy’s services and classes are designed to complement, not substitute for, medical or veterinary care. Nancy does not diagnose or treat anything. Please consult your healthcare practitioner for medical or veterinary concerns.
Nancy is not a “psychic” and she does not predict the future, tell you what to do, or “channel” information that is not related to the issues that are to be discussed within our consultation.
It is a privilege to work with you and your animal family. It is my intention to do this work with the highest integrity, ethical standards, compassion and respect for both you and your animal friends.
Products and Classes
I ordered a digital product or class, but I have not received it yet.
After you make a purchase from the online store/shopping cart, you will receive an email receipt. In this receipt are highlighted links to access or download your purchase.
If you can’t find the receipt for your purchase, please check your spam or junk folder. It may have landed there.
If you still cannot find the receipt after a few minutes, feel free to email us at email@example.com.
Cancellation and Refund Policies
What if I need to rescheduled or cancel my session?
If you need to reschedule your session, you may do so through the confirmation link in the email you received when you booked your session, as long as it is 48 hours in advance.
Please be advised that Nancy’s consultation availability is very limited, so you may have to wait awhile to reschedule your appointment. Appointments cancelled less than 48 hours in advance will not be refunded, except in the case of emergency.
What is your refund policy for classes?
For online classes:
If you find that the online program isn’t right for you, you can receive a refund of your registration, minus a $50 nonrefundable registration fee, until the end of the first week of the class.
For Open Access/Self-Paced Classes:
Most of the courses, ebooks and mentoring programs are non-refundable. If you’re considering a course and wondering if it’s right for you, please take some time to check out Nancy’s work through her blog, newsletter and <a href=”http://nancywindheart.com/free-resources/” target=”_blank” rel=”noopener”>free resources</a> so that you can become familiar with Nancy and make an informed decision about whether or not to move forward with a purchase.
Are you still unsure? Take a moment to get quiet, breathe, and become grounded and centered. Then, ask yourself a simple question: What do I feel in my heart is the best choice for me right now? Trust what you get.